Privacy Policy

Effective date: September 23, 2026

Elite Luxury Transports LLC ("Elite Luxury Transports," "we," "us," or "our") provides chauffeured transportation services in and around Philadelphia, Pennsylvania. This Privacy Policy explains what personal information we collect through our website, how we use and share it, and the choices and rights you have regarding your information. It applies to eliteluxurytransports.com and to the booking, contact, and newsletter forms on this site.

By using our website or booking a ride with us, you agree to the collection and use of information as described in this policy. If you have any questions, contact us using the details at the end of this page.

1. Information We Collect

We collect information you provide to us directly through the forms on our website:

1. Booking requests. When you request a ride through our online booking form, we collect your name, email address, phone number, pickup and drop-off addresses, and trip details such as date, time, number of passengers, number of bags, and (for airport trips) your flight number. To process payment for accepted bookings, we also collect your payment card information, which is transmitted directly to our payment processor, Stripe, and used to securely charge your card only once we accept your trip request.
2. Contact form submissions. When you use the contact form on our Contact Us page, we collect your name, email address, subject line, and message.
3. Newsletter sign-up. If you choose to subscribe to our email newsletter, you provide your email address (and, optionally, your name) directly to our email newsletter provider, Mailchimp, subject to Mailchimp's own privacy practices.

We do not knowingly collect sensitive personal information such as government identification numbers, health information, or financial account numbers beyond the payment card details described above, which are handled by Stripe rather than stored by us.

2. How We Use Your Information

We use the information we collect to:

1. Process, confirm, schedule, and fulfill your ride requests, including verifying flight status for airport pickups and confirming pickup and drop-off addresses.
2. Communicate with you about your booking, including confirmations, driver details, and any changes to your trip.
3. Charge payment for accepted bookings through our payment processor.
4. Respond to inquiries submitted through our contact form.
5. Send newsletter communications to subscribers who have opted in, and allow subscribers to unsubscribe at any time.
6. Maintain the security of our booking system and prevent fraudulent or unauthorized bookings.
7. Comply with legal obligations, such as recordkeeping for tax and accounting purposes.

We do not sell your personal information, and we do not use it for purposes unrelated to operating our transportation business and communicating with you.

3. Third-Party Service Providers

We share limited information with the following categories of third-party service providers, each of which processes information on our behalf and under its own privacy terms, solely to help us operate our booking and communication systems:

1. Payment processor (Stripe). When you submit a booking, your payment card details are collected and stored by Stripe, not by us. Stripe processes the charge for your trip once we accept your booking. Stripe's handling of your payment information is governed by Stripe's own privacy policy.
2. Mapping provider (Google). We use Google's mapping and address-autocomplete services to help you enter and confirm accurate pickup and drop-off addresses when you fill out the booking form.
3. Flight data provider (AirLabs). For airport trips, the flight number you provide may be looked up through AirLabs, a third-party flight-data service, so we can confirm flight status, gate, and baggage claim information for your pickup.
4. Database hosting provider (Supabase). The booking, contact, and trip information described above is stored in a database hosted by Supabase, which provides the backend infrastructure for our website and booking system.
5. Email newsletter provider (Mailchimp). If you subscribe to our newsletter, your email address is stored and managed by Mailchimp for the purpose of sending you newsletter emails.

We do not otherwise sell, rent, or share your personal information with third parties for their own independent marketing purposes. We may disclose information if required to do so by law, or to protect the rights, property, or safety of Elite Luxury Transports, our customers, or others.

4. Data Retention

We retain booking, contact, and other personal information for as long as reasonably necessary to fulfill the purposes described in this policy — including completing your trip, handling any follow-up questions or disputes, and meeting our recordkeeping, tax, and accounting obligations — after which we take reasonable steps to delete or de-identify the information. Newsletter subscriber information is retained until you unsubscribe or ask us to remove it. Information held by our third-party service providers (such as Stripe) is retained according to those providers' own retention practices.

5. Data Security

We use commercially reasonable measures to protect the personal information we collect, including relying on established, reputable providers (Stripe, Google, AirLabs, Supabase, and Mailchimp) for payment processing, mapping, flight data, database hosting, and email delivery. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

You may request to access, correct, or delete the personal information we hold about you, or ask us questions about how your information is used. We do not currently offer a separate online request portal or form for this — to make a request, simply email us at reservations@eliteluxurytransports.com. We will respond to verified requests within a reasonable time. Please note that certain information (for example, records needed for tax or accounting purposes, or information held directly by Stripe) may need to be retained even after a deletion request, where we have a legitimate business or legal reason to do so.

If you subscribed to our newsletter, you can also unsubscribe at any time using the unsubscribe link included in any newsletter email from us.

7. Children's Privacy

Our website and services are not directed to, and are not intended for use by, children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at reservations@eliteluxurytransports.com and we will take steps to delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. When we make changes, we will update the effective date at the top of this page. We encourage you to review this page periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: